PausetivityHub.com · Grounded Health Pathways
Thank you for booking a session with Louise.
The following terms apply to all 1:1 sessions booked through Healthie, including sessions within a 3-session package and follow-up sessions.
Rescheduling
If you need to change the time of a booked session, please provide at least 24 hours’ notice. Sessions rescheduled with 24 hours’ notice or more can be moved to another available time at no additional cost.
Sessions rescheduled with less than 24 hours’ notice will be treated as a late cancellation, outlined below.
Cancellation
Sessions cancelled with at least 24 hours’ notice will not be charged, and the session remains available to be rebooked within your package.
Sessions cancelled with less than 24 hours’ notice, or missed without notice, will be counted as used within your session package and are non-refundable.
Late Arrivals
f you are more than 15 minutes late to a scheduled session without prior notice, the session may be treated as a missed session under the terms above.
Louise will make reasonable efforts to reach you before this occurs.
Payment Plans
If you have selected the 3-month or 5-month payment plan, payments will continue on schedule regardless of session usage or rescheduling.
Pausing or cancelling a payment plan should be discussed directly with Louise as early as possible.
Refunds
We take reasonable measures to protect the personal information collected from users, including encryption and secure servers.
Refunds
Session packages are non-refundable once the first session has taken place.
If you have not yet had your first session and wish to cancel your package entirely, please contact Louise directly to discuss your options.
Exceptions
Life happens. If something outside your control affects your ability to give notice — illness, emergency, or similar circumstances — please reach out. Exceptions are considered on a case-by-case basis, and this policy exists to protect the time set aside for you and other clients, not to penalize you for genuine circumstances.
Stabilization creates relief. Foundations create change.
Updated: August 6, 2026
